For any questions regarding your order, shipment, invoice, or returns and refunds, please contact


All items are subject to availability and payment verification. You will receive a shipping confirmation once your order is shipped. You can pay with PayPal, Visa, Mastercard, Maestro, AMEX, Discover.

Shipping & Delivery

We ship with GLS within Italy and FEDEX PRIORITY for all other destinations at the following fees:

Italy: 10 €

EU: 20 €

Rest of World including UK: 35 €

Shipping fee will be added at check out. 

All orders require 24—48 hours (max two business days) to process. Delivery time depends from country of destination. 

If the delivery of a package is refused by the customer and it has to be shipped back to GRASSI 10000 S.R.L.,we will charge the customer with the Shipping Fees (back and fourth from headquarter in Italy) and all the Customs Duties payed to export the item/s to the shipping address and to import them back to Italy. These costs will be deducted from the refund.

Taxes & Duties

Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from GRASSI 10000.

Returns & Refunds

In case an item should not be to your satisfaction or the right size, you can return it within 14 days.

The cost of returning the item to us is your responsibility unless the item is damaged. 

The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.

Please send the order to:

GR10K / GRASSI 10000




Returns will be credited to the original payment method and will be made within 14 days from receipt of return.


Exchanges are treated as returns, once the return process is completed you can purchase a new item.  We do not guarantee that we have your size in stock.